Cancel Order and Refund
If you want to cancel the order within 2 hours of placing the order, on the working day please contact us at info@tronxy3dprinter.com. We will reply with a confirmation email within 8 hours of the working time, and process the order cancellation for you and refund, you will receive an order cancellation and refunded notification email. If you did not receive a notification email within 12 hours of the working day, please contact us. For orders placed more than 8 hours ago, we cannot cancel the order or issue a full refund.
30 Days Money Back Guarantee
We know that every situation is different and in some cases, it’s possible that our 3D printer may not work quite like you had hoped. If you’re not satisfied with your purchase for any reason, we offer a return policy during which you can return your order for a refund.
We accept returns within 30 days (30 calendars days) of receipt for 3D printers, the extruder kit within 3 months replace, and a 1-Year warranty for all major parts which include motor, screen display, and hotbed.
2.1 Things when Preparing Your Return
The 3D printer return period starts on the day the product delivered and ends 30 days (30 calendars days) from delivered
Contact us firstly request the RMA (Return Merchandise Authorization) info@tronxy3dprinter.com. The China return address will be sent in the RMA.
All 3D printers which were originally included with the product should be returned.
Returns should be placed in an outer shipping box to avoid any damage to the original product packaging.
Write the RMA number that we provide you on the outside of the package box. This will ensure your return is processed as quickly and efficiently as possible.
Do not write on the original retail product packaging.
Refunds will be made for the original purchase price paid. When process check out, if ship method you select not for free ship, the original ship postage is not refundable.
Refunds will be in the form of the original payment.
Products that were not authorized to be returned, mailed after the return period has expired are subject to a restocking fee $9.99 USD.
Significantly damaged returns even with an RMA will be subject to a 20% fee.
If we sends the wrong 3D printer, or the 3D printer is damaged, the cost will be borne by us.
2.2 Non-Refundable:
It is requested beyond 30 days (30 calendars days) of receiving a product.
A 3D printer sent back for return & Refund or exchange does not include all original accessories, attachments or packaging, or any product is not in new or like-new condition, i.e. with cracks, dents or scratches.
A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
Any fault or damage of the 3D printer is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
3D printer labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
Damage is caused to the 3D printer by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
Other circumstances stated in this policy.
2.3 No Cost for Return Shipping:
This happens when we send you the incorrect 3D printer or have sustained substantial damage in transit, provided that the damage proof issued by the carrier can be provided to us.
2.4 Customer responsibility:
For customer remorse, this happens when the customer purchased the wrong 3D printer, it doesn't fit, or they no longer want the 3D printer.
Pay for the actual cost of return shipping.
Send return Tracking Number.
2.5 Refund Processing Timeframe
Once a return arrives at China factory, you should receive an email notification of your refund from us within 2 business days, depending on the number of products that need to be processed. PayPal process refund may take 1-5 business days. Credit Card and Local Payment process refund may take 3-15 business days. If after 7 business days you have not received your PayPal refund, or 15 business days not received your Credit Card or Local Payment refund, then please contact us
info@tronxy3dprinter.com and we'll follow up for you.
2.6 Request Exchange or Replace Service
Within 30 days (30 calendar days) of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to us.
Within 30 days (30 calendar days) of receiving the product if the product does not match the original description of the product in one or more significant respects.
Within 30 days (30 calendar days) of receiving the product if the product suffers performance failure.
2.7 Shipping costs must be covered by buyer in the following situations.
Buyers' accidental returns.
Returning personal items.
Returning 3D printers claimed to have defects but found by quality control to be in working condition.
Costs associated with unauthorized returns (any returns made outside of the approved warranty process).
If the customer changes the motherboard firmware privately, the 3D printer will lose the qualification for the warranty and the customer will bear the costs incurred. In this case, the customer can send the motherboard back to the factory for repair, and all costs incurred are borne by the buyer.
2.8 3D Printer Part Exchange or Replacement for Quality-Related Issues
All quality-related defects on parts sold directly are covered by an extensive warranty, starting from the date of purchase. A replacement part shall be covered for the time remaining in the original product’s warranty.
2.9 What to Do Before Obtaining After-Sales Service.
Buyer must provide sufficient proof of purchase.
The defective product’s serial number and/or visible proof depicting the defect are required.
It may be necessary to return an product for quality inspection.
3.0 Valid proof of purchase
Order ID from online purchases.
If you have any questions about our Return Policy, please do not hesitate to contact us
info@tronxy3dprinter.com.
