You can buy it. When you make the final payment, do not enter the password and log out of the APP, so that I can modify the price for you, and then you pay.
Hello dear friends, I will reissue them for you. For fast delivery, please pay 0.1 US dollars through the above link, and I will ship them through online logistics. At the same time, please check if there are other accessories missing.
Hello, dear friend, sorry, due to the large order volume, it was lost on the way to the AE transit warehouse. You can open a dispute to apply for a refund, or you can pay $0.1, I will resend one for you, thank you
Hello, dear friend, you can send me your email address, and send me the motherboard and motherboard model, and ID (as shown in the picture), so that you can send you the correct firmware
Hello, there is no need to update the firmware or parameters after installing the incoming extruder. I sent the parameters, which can be updated or not, thank you
Dear my friend, In order to help you solve the problem quickly, please send the video and picture with the poblem to : email@example.com, the subject is your order number + printer model, and it is difficut to open Google and Youtube in China, so please send the video as an attachment, Thanks for your patience.
Hello, can you pay $0.1 through this link? In this case, I can send the package for you through online logistics, and the logistics speed is relatively fast. Of course, you don’t have to pay 0.1 USD. I send you the package offline, the logistics speed is relatively slow. Looking forward for your reply, thank you
Hello dear friend, thank you for your care and suggestions. This situation has never been encountered in our company. Can you send me a photo of the timing belt pulley comparison? Because the number of teeth is different, the size of the two is obviously different. At the same time, you can take a photo of the printer's SN code and send it to me. We can verify whether the printers of the same batch have the same problem. Thank you in advance.
Hello dear friend, thank you for your careful guidance. This is indeed an unforgivable error. I have recorded it in detail and reported it to the company's production line. I will send you 4 units of 20-tooth pulleys and 2 units of 0.4mm nozzles as gifts. Can you delete your blog?
"Other reasons" or "The buyer does not want to buy temporarily"
Hello dear friends, the refund is returned to your account by AE within 7-15 working days, but the specific time of arrival depends on your bank. Thank you
Hello dear friend, it is not that I increased the price, it is because of the freight issue that the price is higher. Please apply to cancel the order in time, but do not write the reason for the seller's price increase. Thank you. Please select the reason as "other reasons" or "buyers do not want to buy temporarily"
Hello dear friend, he did not sell it separately. You can add it to the shopping cart and continue to operate until "waiting for payment". I will modify the price for you before you buy it again. thank you
Hello, dear friend, the package is in the normal transportation, please wait patiently, thank you
Hello dear friend, I'm sorry, the package was lost during transportation to the AE transit warehouse. Can you pay $0.01, I will re-ship it for you, thank you
Hello dear friend, you can add the printer to the shopping cart, and the operation to the last step, do not pay, so that I can modify the price for you. thanks
hello，dear friend ,can I ship it from china ?
I can send 5 nozzles as a gift
Hello dear, I will declare the low price to the customs
The declared price is $100
Hello dear, I'm very sorry. Shipment from China can be delivered within 10-15 days at the earliest and 20-30 days at the latest.
In the RU warehouse, X5SA-500-2E is in stock, the price is 813 US dollars including shipping, you only need to pay the difference of 329 US dollars, I can send it for you
Hello dear friend, I am very sorry. I have a batch of goods on the way to the RU warehouse, but due to the congestion of the shipping route, the logistics time is too long, and the exact delivery time cannot be determined. So for fast delivery, I suggest to ship from China, thank you
I'm very sorry, I can give you a roll of PLA filament as a gift from the RU warehouse. The colors are black, white, yellow, blue, and red. You can choose a color. So I won't send you a nozzle
Hello dear friend, the tracking number of the filament is 5498840494311 by IML
Hello dear friend, the tracking number of the printer is 6755002977914 by AE logistics
Hello, tracking number 5498840494311 Foreign customer service feedback: The order phone has not been contacted by the buyer and cannot be delivered. Please pay attention to the call. If the buyer has other contact methods, please give feedback within 48 hours to avoid the package being returned. If this causes the package to be returned, you will be responsible for the return cost (the return cost is the same as the shipping cost). Thank you for your understanding, thank you! (You can also consult IML overseas customer service phone: 8 800 755-755-1)
Hello dear friend, it is not that I increased the price, it is because of the freight issue that the price is higher. Sorry, the order has been processed because it did not apply for cancellation in time. If you need to buy other accessories later, I will give you some discount. Or after you receive the package, open the dispute, I will refund the difference for you, thank you. Looking forward to your five-star praise
Hello dear friend, the reason for your dispute, are there any other options? Because you opened the "short package", it hurt my shop a lot, thank you
Thank you for your support. If you need to buy any model of printer or accessories later, please contact me in time and I will give you some discounts
Hello, dear friend, a slight bending of the screw is normal and does not affect normal use. Because it has fittings on both ends of it, the upper part has the bearing base, and the lower part has the coupling
Please move the motherboard cooling fan to the direction of the XY motor, and try to blow the wind towards this position as much as possible. Adjust the driving voltage to about 1V, which can alleviate the problem of heat generation
Hello dear friends, the PRO version uses a titan extruder, which can print TPU flexible materials, and is an OSG external guide rail, which is more stable and has a longer service life. Thank you. You can choose the printer model according to your budget
Hello dear friend, thank you for your patience, I have urged the after-sales support team to continue to contact you, thank you
Hello dear friend, 1. Please click on the screen to restore factory settings 2. Change the x motor cable to the extruder. In the toolbar of the machine display, click to preheat to 200 degrees, load the consumables, and see if the extruder discharges normally. If it is normal, the motor cable is faulty. I can Make up the generator cable for you. If it is not normal, it is a firmware problem. Go to the third step 3. Please provide a picture of the display firmware version information and a picture of the motherboard. We will confirm it and send you the latest firmware that matches the firmware to update it.
X5SA Marlin V1.24
The slicing software should be reinstalled and sliced again. Below is the link to download the slicing software
TRONXY Slicer Software:
Hello dear friends, I will upgrade the after-sales problem, please send the latest machine failure problem, text and failure video to firstname.lastname@example.org (this mailbox is online from Monday to Friday, 9:00-18:00), Also cc to email@example.com, firstname.lastname@example.org,thanks for your support
Hello, thank you very much for your care and suggestions. I have recorded them in detail and reported them to the engineering department engineers. They will be discussed and applied to the latest printers. Thank you again.
Hello dear friend, the position of your hand is the left slider. There are labels L and R on the slider, indicating the left and right respectively. Is the left slider of your printer broken, or the right slider? Or are both sliders broken?
Hello dear friends, your printer has been around for a long time. The hot bed is 12V and cannot be replaced with a 24V hot bed. The current hot beds are all 24V. If you need to buy a new printer, I will give you some discount
Hello, dear friend, except for the frame, everything else needs to be replaced. So the idea of changing to a 24V hot bed cannot be realized, thank you for your support
Hello, dear friend, I am very sorry, because the UK warehouse does not accept returns. So it is impossible to return the goods
Hello, dear friend, it can only be returned to China, so you have to bear the high transportation cost.
If you need XY-2 PRO TITAN, you can buy another one, and I will give you some discounts.
Hello, dear friend, it's just that the text description can't clearly understand the problem of the printer.
Hello, dear friend, can I send you the latest version of X1, compared with the old version, only the button is different. Looking forward to your reply
Hello, dear friend, I am very sorry. AE's judgment on disputes is subject to their platform regulations. The accurate judgment time shall be subject to the judgment of the dispute, thank you
Hello, dear friend, what do you need to do to find the serial number of the printer? If there is a problem with the printer, you can find my support team to solve the printer problem for you
Hello, dear friends, the sensor is the same, but the pro version is a titan extruder, which can print flexible materials such as TPU, and is equipped with OSG guide rails, which is more stable and has a longer service life.
Hello, dear friend, due to the aggravation of the epidemic, the reduction of transportation channels, and the high transportation costs, if you need it, please pay the difference in shipping costs 100 US dollars. If you cannot accept such high transportation costs, please cancel the order. Waiting for the end of the epidemic, I will sell it to you at the same price, thank you for your support
Hello, dear friend, I have a discount for you, please pay it in time
Hello, dear friend, can I ship X1 for you from China? I will give 5 nozzles as a gift, you do not have to pay customs duties. Due to the impact of the epidemic, we cannot control the exact delivery time, and it usually takes about 25-40 days. look forward to your reply
Hello, dear friend, the package is within the normal shipping time limit. Because after the parcel reaches the overseas section, the update of logistics information is relatively slow. Thank you for your understanding and patience
I have already feedback the AE logistics provider to supervise the progress of the package as soon as possible
At the same time, I extended the buyer protection period for you
Hello friends, a batch of X5SA is on its way to the RU warehouse and has been on the road for 50 days. Affected by the epidemic, we cannot control the exact delivery time. It is expected to be delivered to the warehouse within 12 days. Option 1, if you can wait, extend the delivery time to 15 days. As soon as it arrives at the warehouse, I will ship it for you in time. Option 2, now the RU warehouse has a new version of X5SA PRO, as well as X5SA-400 in stock, you only need to pay the difference of 90 US dollars, you can get it, if you agree, please pay the difference of 90 US dollars through the link. Option 3, I will ship the X5SA for you from China without you paying any fees and duties. Due to the impact of the epidemic, the shipping time will take about 30-45 days. look forward to your reply.
please add to the shopping cart, click to pay, but do not enter the payment password, then exit the app, or exit the payment interface, so that I can see a "waiting for buyer to pay" order, I can modify the price for you, and then you pay
Dear, this shipping fee is three-fifths cheaper than the normal shipping rate, and our company has already covered the difference in shipping costs
MAYBE WE CAN GIVE YOU USD15 DISCOUNT FOR 2 UNITS
YOU CAN PLACE UN-PAID ORDER, THEN WE CAN CHANGE THE TOTAL FOR YOU, THANKS
PLEASE BUY THIS 0.1USD TO CREAT ONLINE ORDER, SO THAT WE CAN DISPATCH THE PARTS VIA ALIEXPRESS ONLINE FAST SHIPPING, THANKS